Refund Policy
At BNGmarket Sales, we value your satisfaction and aim to provide a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund policy below for details on returns, refunds, and exchanges.
### Returns
1. *Eligibility for Returns*
- Items must be returned within 30 days of the purchase date.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. *Non-Returnable Items*
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized items
- Digital products (such as downloadable software)
- Health and personal care items
3. *Return Process*
- To initiate a return, please email us at *BNGmarket@gmail.com* with your order number and reason for return. We will provide you with instructions on how to return your item.
4. *Return Shipping*
- Customers are responsible for return shipping costs.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
### Refunds
1. *Refund Process*
- Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
2. *Late or Missing Refunds*
- If you have not received a refund within the stated timeframe, please first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at *BNGmarket@gmail.com*.
### Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at *BNGmarket@gmail.com* for further instructions.
### Gifts
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.
### Contact Us
For more information about our refund policy, if you have any questions, or if you would like to make a complaint, please contact us by e-mail at *Info@BNGmarket.net*.
### Returns
1. *Eligibility for Returns*
- Items must be returned within 30 days of the purchase date.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. *Non-Returnable Items*
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized items
- Digital products (such as downloadable software)
- Health and personal care items
3. *Return Process*
- To initiate a return, please email us at *BNGmarket@gmail.com* with your order number and reason for return. We will provide you with instructions on how to return your item.
4. *Return Shipping*
- Customers are responsible for return shipping costs.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
### Refunds
1. *Refund Process*
- Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
2. *Late or Missing Refunds*
- If you have not received a refund within the stated timeframe, please first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at *BNGmarket@gmail.com*.
### Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at *BNGmarket@gmail.com* for further instructions.
### Gifts
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.
### Contact Us
For more information about our refund policy, if you have any questions, or if you would like to make a complaint, please contact us by e-mail at *Info@BNGmarket.net*.